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Freemax Galex Air Returns and Credit Notes

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Galex Air protects the relationship when something goes wrong.

The Galex Air has settled into a stable position in the range, which makes returns and credit notes the natural next question for distributors.

Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Galex Air.

Why returns and credit notes matters on the Galex Air

Distinguish between a defect claim and a change of mind before agreeing any action.

A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Item	Value
Model	Galex Air
Brand	Freemax
Category	Box Mods
Battery	900 mAh
Output range	5-30 W
Capacity	5.0 ml
Charging	Magnetic dock
Coil options	0.4 / 0.6 ohm
Carton quantity	120 units

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Consistency across batches matters more than peak performance for Galex Air, and returns and credit notes is where inconsistency first appears.

Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.

Checklist

Record the arrival condition with photographs on the day of delivery.
Check carton quantities against the commercial invoice line by line.
Log sell through by account for the first eight weeks.
Request batch photographs and a packing list prior to shipment.
Review the reorder point after one full selling cycle.
Agree in advance who pays for return freight on a defect claim.

Commercial terms

Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.

Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.

Volume tier	Indicative unit level	Lead time
Carton (191 units)	Tier 1	30-45 days
Pallet (1270 units)	Tier 2	30-45 days
Container (12831 units)	Tier 3	21-30 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

Who pays return freight on a Galex Air defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Can packaging be adjusted for our market?

Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

Final word

Start with one change, measure it over a quarter, then decide whether it deserves to become policy.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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