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Freemax Galex Pro Warranty and After Sales Insights 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Galex Pro line.
There is no shortcut on warranty and after sales: the Galex Pro rewards preparation and punishes improvisation.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Galex Pro.
Why warranty and after sales matters on the Galex Pro
A clear dead on arrival policy removes friction for retail partners.
Consistency across batches matters more than peak performance for Galex Pro, and warranty and after sales is where inconsistency first appears.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Galex Pro |
| Brand | Freemax |
| Category | Box Mods |
| Battery | 1100 mAh |
| Output range | 10-60 W |
| Capacity | 1.2 ml |
| Charging | USB-C 2A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 50 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
The most common mistake is optimising for the first order instead of the fourth, which is where Galex Pro economics actually settle.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Checklist
- Agree in advance who pays for return freight on a defect claim.
- Review the reorder point after one full selling cycle.
- Log sell through by account for the first eight weeks.
- Check carton quantities against the commercial invoice line by line.
- Retain one sealed sample carton from every batch for reference.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (95 units) | Tier 1 | 7-12 days |
| Pallet (817 units) | Tier 2 | 30-45 days |
| Container (16001 units) | Tier 3 | 7-12 days |
Frequently asked questions
What warranty applies to Galex Pro?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.