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Freemax Onnix 5: Warranty and After Sales for Distributors
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Onnix 5 line.
There is no shortcut on warranty and after sales: the Onnix 5 rewards preparation and punishes improvisation.
Freight consolidation changes the answer to warranty and after sales at container scale, which is why small and large buyers reach different conclusions.
Why warranty and after sales matters on the Onnix 5
A clear dead on arrival policy removes friction for retail partners.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Onnix 5.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix 5 |
| Brand | Freemax |
| Category | Box Mods |
| Battery | 650 mAh |
| Output range | 10-80 W |
| Capacity | 2.0 ml |
| Charging | USB-C 2A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 200 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Checklist
- Keep certificates current and filed against the exact model name.
- Agree in advance who pays for return freight on a defect claim.
- Review the reorder point after one full selling cycle.
- Record the arrival condition with photographs on the day of delivery.
- Retain one sealed sample carton from every batch for reference.
- Confirm the exact configuration in writing before the deposit is paid.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (90 units) | Tier 1 | 7-12 days |
| Pallet (1332 units) | Tier 2 | 7-12 days |
| Container (6957 units) | Tier 3 | 7-12 days |
Frequently asked questions
What warranty applies to Onnix 5?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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