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Freemax Rexa Max: Warranty and After Sales for Distributors

Published 2026 · VapeWholesaleHub trade desk

Warranty and after sales handling define the long term reputation of a Rexa Max line.

Across the trade, warranty and after sales is the point where good intentions meet operational reality on the Rexa Max.

Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.

Why warranty and after sales matters on the Rexa Max

A clear dead on arrival policy removes friction for retail partners.

Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.

Spare parts availability matters more than warranty length in practice.

Reference specification

Item	Value
Model	Rexa Max
Brand	Freemax
Category	Box Mods
Battery	1300 mAh
Output range	10-30 W
Capacity	1.2 ml
Charging	Magnetic dock
Coil options	0.6 / 0.8 / 1.0 ohm
Carton quantity	100 units

Tracking return reasons feeds directly into the next sourcing decision.

Practical notes for buyers

The most common mistake is optimising for the first order instead of the fourth, which is where Rexa Max economics actually settle.

Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.

Checklist

Record the arrival condition with photographs on the day of delivery.
Review the reorder point after one full selling cycle.
Log sell through by account for the first eight weeks.
Confirm the exact configuration in writing before the deposit is paid.
Retain one sealed sample carton from every batch for reference.
Agree in advance who pays for return freight on a defect claim.

Commercial terms

Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.

Volume commitments work best when they are structured as a rolling target rather than a single fixed number.

Volume tier	Indicative unit level	Lead time
Carton (175 units)	Tier 1	21-30 days
Pallet (610 units)	Tier 2	7-12 days
Container (12319 units)	Tier 3	14-21 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

What warranty applies to Rexa Max?

Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

What happens if a batch fails inspection?

The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Final word

A short quarterly review of these points will keep the Rexa Max range healthy without consuming the week.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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