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Freemax Rexa Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa line.
Every serious sourcing conversation about the Rexa eventually arrives at warranty and after sales, usually because it is where cost and risk meet.
Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.
Why warranty and after sales matters on the Rexa
A clear dead on arrival policy removes friction for retail partners.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa |
| Brand | Freemax |
| Category | Box Mods |
| Battery | 1300 mAh |
| Output range | 12-40 W |
| Capacity | 1.0 ml |
| Charging | USB-C fast charge |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 100 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
The most common mistake is optimising for the first order instead of the fourth, which is where Rexa economics actually settle.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Checklist
- Log sell through by account for the first eight weeks.
- Agree in advance who pays for return freight on a defect claim.
- Record the arrival condition with photographs on the day of delivery.
- Request batch photographs and a packing list prior to shipment.
- Verify that artwork matches the approved compliance template.
- Check carton quantities against the commercial invoice line by line.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (72 units) | Tier 1 | 30-45 days |
| Pallet (1172 units) | Tier 2 | 14-21 days |
| Container (5812 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Rexa?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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