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Freemax Starre Plus Returns and Credit Notes Checklist 2026

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre Plus protects the relationship when something goes wrong.

There is no shortcut on returns and credit notes: the Starre Plus rewards preparation and punishes improvisation.

A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.

Why returns and credit notes matters on the Starre Plus

Distinguish between a defect claim and a change of mind before agreeing any action.

Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.

Checklist

• Confirm the exact configuration in writing before the deposit is paid.
• Retain one sealed sample carton from every batch for reference.
• Review the reorder point after one full selling cycle.
• Log sell through by account for the first eight weeks.
• Record the arrival condition with photographs on the day of delivery.
• Check carton quantities against the commercial invoice line by line.

Commercial terms

Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.

Volume commitments work best when they are structured as a rolling target rather than a single fixed number.

Frequently asked questions

Who pays return freight on a Starre Plus defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Can packaging be adjusted for our market?

Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Final word

If only one thing changes after reading this, let it be the habit of checking returns and credit notes before reordering.

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