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Freemax Starre Pro Returns and Credit Notes Insights 2026

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre Pro protects the relationship when something goes wrong.

Wholesale demand in this category is driven less by novelty than by consistency, and returns and credit notes is where that consistency is measured.

Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre Pro.

Why returns and credit notes matters on the Starre Pro

Distinguish between a defect claim and a change of mind before agreeing any action.

In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Starre Pro.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Checklist

• Record the arrival condition with photographs on the day of delivery.
• Verify that artwork matches the approved compliance template.
• Check carton quantities against the commercial invoice line by line.
• Keep certificates current and filed against the exact model name.
• Log sell through by account for the first eight weeks.
• Request batch photographs and a packing list prior to shipment.

Commercial terms

Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.

Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.

Frequently asked questions

Who pays return freight on a Starre Pro defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Can packaging be adjusted for our market?

Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Final word

Start with one change, measure it over a quarter, then decide whether it deserves to become policy.

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