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How to Source Freemax Galex 5: Warranty and After Sales

Published 2026 · VapeWholesaleHub trade desk

Warranty and after sales handling define the long term reputation of a Galex 5 line.

Distributors reviewing their Galex 5 range usually find that warranty and after sales explains most of the variance in results between accounts.

In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Galex 5.

Why warranty and after sales matters on the Galex 5

A clear dead on arrival policy removes friction for retail partners.

A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.

Spare parts availability matters more than warranty length in practice.

Reference specification

Item	Value
Model	Galex 5
Brand	Freemax
Category	Box Mods
Battery	400 mAh
Output range	5-30 W
Capacity	5.0 ml
Charging	USB-C 2A
Coil options	0.8 / 1.2 ohm
Carton quantity	100 units

Tracking return reasons feeds directly into the next sourcing decision.

Practical notes for buyers

A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.

Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Galex 5.

Checklist

Record the arrival condition with photographs on the day of delivery.
Verify that artwork matches the approved compliance template.
Confirm the exact configuration in writing before the deposit is paid.
Log sell through by account for the first eight weeks.
Request batch photographs and a packing list prior to shipment.
Review the reorder point after one full selling cycle.

Commercial terms

Volume commitments work best when they are structured as a rolling target rather than a single fixed number.

Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.

Volume tier	Indicative unit level	Lead time
Carton (90 units)	Tier 1	30-45 days
Pallet (631 units)	Tier 2	7-12 days
Container (14727 units)	Tier 3	7-12 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

What warranty applies to Galex 5?

Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Final word

If only one thing changes after reading this, let it be the habit of checking warranty and after sales before reordering.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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