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How to Source Freemax Starre 5: Returns and Credit Notes
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre 5 protects the relationship when something goes wrong.
What follows is a practical view of returns and credit notes for the Starre 5, written for people who place repeat orders rather than one off buys.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Starre 5.
Why returns and credit notes matters on the Starre 5
Distinguish between a defect claim and a change of mind before agreeing any action.
The most common mistake is optimising for the first order instead of the fourth, which is where Starre 5 economics actually settle.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre 5 |
| Brand | Freemax |
| Category | Box Mods |
| Battery | 650 mAh |
| Output range | 12-80 W |
| Capacity | 5.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 50 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Checklist
- Record the arrival condition with photographs on the day of delivery.
- Review the reorder point after one full selling cycle.
- Request batch photographs and a packing list prior to shipment.
- Agree in advance who pays for return freight on a defect claim.
- Log sell through by account for the first eight weeks.
- Retain one sealed sample carton from every batch for reference.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (140 units) | Tier 1 | 21-30 days |
| Pallet (681 units) | Tier 2 | 14-21 days |
| Container (14970 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Starre 5 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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