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Returns and Credit Notes Guide for Freemax Marvos S
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Marvos S protects the relationship when something goes wrong.
Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Marvos S is either created or lost.
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
Why returns and credit notes matters on the Marvos S
Distinguish between a defect claim and a change of mind before agreeing any action.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Marvos S |
| Brand | Freemax |
| Category | Box Mods |
| Battery | 400 mAh |
| Output range | 5-40 W |
| Capacity | 3.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 50 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Where two suppliers look identical on price, returns and credit notes is usually the variable that separates them over a full year.
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Checklist
- Request batch photographs and a packing list prior to shipment.
- Verify that artwork matches the approved compliance template.
- Confirm the exact configuration in writing before the deposit is paid.
- Record the arrival condition with photographs on the day of delivery.
- Keep certificates current and filed against the exact model name.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (71 units) | Tier 1 | 30-45 days |
| Pallet (1052 units) | Tier 2 | 30-45 days |
| Container (17464 units) | Tier 3 | 14-21 days |
Frequently asked questions
Who pays return freight on a Marvos S defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Final word
A short quarterly review of these points will keep the Marvos S range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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