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Returns and Credit Notes Guide for Freemax Maxus Plus
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Maxus Plus protects the relationship when something goes wrong.
A range review that ignores returns and credit notes will often produce a confident decision and a disappointing quarter on the Maxus Plus.
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Why returns and credit notes matters on the Maxus Plus
Distinguish between a defect claim and a change of mind before agreeing any action.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Maxus Plus.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Maxus Plus |
| Brand | Freemax |
| Category | Box Mods |
| Battery | 500 mAh |
| Output range | 5-40 W |
| Capacity | 6.0 ml |
| Charging | USB-C 2A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 50 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Checklist
- Record the arrival condition with photographs on the day of delivery.
- Log sell through by account for the first eight weeks.
- Confirm the exact configuration in writing before the deposit is paid.
- Retain one sealed sample carton from every batch for reference.
- Agree in advance who pays for return freight on a defect claim.
- Keep certificates current and filed against the exact model name.
Commercial terms
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (69 units) | Tier 1 | 14-21 days |
| Pallet (1553 units) | Tier 2 | 30-45 days |
| Container (12033 units) | Tier 3 | 21-30 days |
Frequently asked questions
Who pays return freight on a Maxus Plus defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
A short quarterly review of these points will keep the Maxus Plus range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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