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Returns and Credit Notes Guide for Freemax Rexa
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Rexa protects the relationship when something goes wrong.
Distributors reviewing their Rexa range usually find that returns and credit notes explains most of the variance in results between accounts.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Why returns and credit notes matters on the Rexa
Distinguish between a defect claim and a change of mind before agreeing any action.
The most common mistake is optimising for the first order instead of the fourth, which is where Rexa economics actually settle.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa |
| Brand | Freemax |
| Category | Box Mods |
| Battery | 1300 mAh |
| Output range | 5-60 W |
| Capacity | 5.0 ml |
| Charging | USB-C fast charge |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Rexa.
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Checklist
- Keep certificates current and filed against the exact model name.
- Review the reorder point after one full selling cycle.
- Log sell through by account for the first eight weeks.
- Verify that artwork matches the approved compliance template.
- Record the arrival condition with photographs on the day of delivery.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Payment history is the single most reliable route to better terms, more than total annual volume.
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (171 units) | Tier 1 | 14-21 days |
| Pallet (1277 units) | Tier 2 | 7-12 days |
| Container (13445 units) | Tier 3 | 14-21 days |
Frequently asked questions
Who pays return freight on a Rexa defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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