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Returns and Credit Notes Guide for Freemax Starre S
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre S protects the relationship when something goes wrong.
The Starre S has settled into a stable position in the range, which makes returns and credit notes the natural next question for distributors.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Starre S.
Why returns and credit notes matters on the Starre S
Distinguish between a defect claim and a change of mind before agreeing any action.
Consistency across batches matters more than peak performance for Starre S, and returns and credit notes is where inconsistency first appears.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre S |
| Brand | Freemax |
| Category | Box Mods |
| Battery | 650 mAh |
| Output range | 5-40 W |
| Capacity | 6.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 100 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.
Checklist
- Agree in advance who pays for return freight on a defect claim.
- Retain one sealed sample carton from every batch for reference.
- Verify that artwork matches the approved compliance template.
- Record the arrival condition with photographs on the day of delivery.
- Check carton quantities against the commercial invoice line by line.
- Review the reorder point after one full selling cycle.
Commercial terms
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (189 units) | Tier 1 | 21-30 days |
| Pallet (1858 units) | Tier 2 | 21-30 days |
| Container (5946 units) | Tier 3 | 7-12 days |
Frequently asked questions
Who pays return freight on a Starre S defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.