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Returns and Credit Notes Guide for Freemax Zeal 2
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Zeal 2 protects the relationship when something goes wrong.
What follows is a practical view of returns and credit notes for the Zeal 2, written for people who place repeat orders rather than one off buys.
Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.
Why returns and credit notes matters on the Zeal 2
Distinguish between a defect claim and a change of mind before agreeing any action.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Zeal 2.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Zeal 2 |
| Brand | Freemax |
| Category | Box Mods |
| Battery | 900 mAh |
| Output range | 12-80 W |
| Capacity | 4.0 ml |
| Charging | USB-C 2A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Zeal 2.
Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.
Checklist
- Record the arrival condition with photographs on the day of delivery.
- Review the reorder point after one full selling cycle.
- Confirm the exact configuration in writing before the deposit is paid.
- Log sell through by account for the first eight weeks.
- Retain one sealed sample carton from every batch for reference.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (68 units) | Tier 1 | 30-45 days |
| Pallet (638 units) | Tier 2 | 30-45 days |
| Container (14141 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Zeal 2 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
A short quarterly review of these points will keep the Zeal 2 range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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