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Warranty and After Sales Guide for Freemax Galex 2
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Galex 2 line.
Between the factory gate and the retail shelf, warranty and after sales is where most of the value on the Galex 2 is either created or lost.
Freight consolidation changes the answer to warranty and after sales at container scale, which is why small and large buyers reach different conclusions.
Why warranty and after sales matters on the Galex 2
A clear dead on arrival policy removes friction for retail partners.
Consistency across batches matters more than peak performance for Galex 2, and warranty and after sales is where inconsistency first appears.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Galex 2 |
| Brand | Freemax |
| Category | Box Mods |
| Battery | 1000 mAh |
| Output range | 10-40 W |
| Capacity | 4.0 ml |
| Charging | Magnetic dock |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 200 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Freight consolidation changes the answer to warranty and after sales at container scale, which is why small and large buyers reach different conclusions.
Checklist
- Review the reorder point after one full selling cycle.
- Confirm the exact configuration in writing before the deposit is paid.
- Request batch photographs and a packing list prior to shipment.
- Check carton quantities against the commercial invoice line by line.
- Keep certificates current and filed against the exact model name.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (199 units) | Tier 1 | 21-30 days |
| Pallet (1227 units) | Tier 2 | 7-12 days |
| Container (15651 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Galex 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
A short quarterly review of these points will keep the Galex 2 range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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