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Warranty and After Sales Guide for Freemax Rexa 5
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa 5 line.
A range review that ignores warranty and after sales will often produce a confident decision and a disappointing quarter on the Rexa 5.
Seasonality interacts with warranty and after sales more than most forecasts allow for, so a rolling review beats an annual one.
Why warranty and after sales matters on the Rexa 5
A clear dead on arrival policy removes friction for retail partners.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Rexa 5.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa 5 |
| Brand | Freemax |
| Category | Box Mods |
| Battery | 800 mAh |
| Output range | 8-25 W |
| Capacity | 6.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 100 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
The most common mistake is optimising for the first order instead of the fourth, which is where Rexa 5 economics actually settle.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Agree in advance who pays for return freight on a defect claim.
- Log sell through by account for the first eight weeks.
- Keep certificates current and filed against the exact model name.
- Retain one sealed sample carton from every batch for reference.
- Review the reorder point after one full selling cycle.
Commercial terms
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
Payment history is the single most reliable route to better terms, more than total annual volume.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (140 units) | Tier 1 | 14-21 days |
| Pallet (1031 units) | Tier 2 | 14-21 days |
| Container (6210 units) | Tier 3 | 14-21 days |
Frequently asked questions
What warranty applies to Rexa 5?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
A short quarterly review of these points will keep the Rexa 5 range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.